(a) The Village hereby adopts the Customer Service Standards-enacted by the Federal Communications Commission on March 11, 1993, through FCC Order 93-15, MM Docket No. 92-263, Appendix B, as may from time to time be amended, and incorporated herein by reference. Said standards shall be in addition to any customer service regulations in the current franchise agreement. In the event of any conflict between the FCC standards and any customer service regulations contained in the current franchise agreement, the more stringent standard or regulation shall govern.
(b) Adoption of these minimum Customer Service Standards shall not preclude the Village from adopting additional reasonable customer service regulations or consumer protection laws which the Village may determine to be necessary to ensure that the citizens of the Village who subscribe to cable television are appropriately protected in their relationship with the Village's cable television franchise holder.
(Ord. 1264. Passed 6-11-07.)