The franchise holder shall respond to all customer complaints and shall maintain a local phone number, or a toll-free number, by which customers can contract the franchise holder. Collection shall be made in accordance with the negotiated contract terms. Collection will not be permitted on Sundays or the following holidays: Thanksgiving Day, Christmas Day and New Year's Day. Refuse not picked up on said holidays shall be picked up on the next working day with the collection for the balance of the week following the holiday to be made on their normally scheduled day. Any additional holidays observed by the contractor shall be explained and set forth in submitted proposal.
(Ord. 06-005, passed 11-7-2006; Am. Ord. 2011-004, passed 6-15-2011)