(A) The applicant shall develop a process to resolve complaints from nearby residents concerning the construction or operation of the project. The process may use an independent mediator or arbitrator and shall include a time limit for acting on a complaint. The process shall not preclude the local government from acting on a complaint.
(B) During construction, the applicant shall maintain and make available to nearby residents a telephone number where a project representative can be reached during normal business hours.
(Ord. passed 5-13-2009)