A. Grantee shall maintain a local business office within one mile of the city for the purposes of conducting its local activities. Grantee further agrees to maintain a twenty-four-hour toll-free answering service for service-related problem calls, as well as separate toll-free telephone numbers for the system manager, the sales/marketing department, and service department. A minimum of two lines shall be maintained for service-related calls, and, in the event the city determines through subscriber complaints that those are insufficient to meet current demands, grantee shall add such additional lines as may be necessary to provide prompt, efficient response to subscriber inquiries as specified in Section 13.12.190.
B. All such telephone numbers indicated in subsection A of this section shall be listed in directories of the telephone company serving the city, and be so operated that complaints and requests for repairs or adjustments may be received by phone at any time, day or night, seven days a week. All complaints shall be acknowledged and responded to within forty-eight hours of receipt.
(Ord. 85-07-950 § 1 (part))