A. Informal Resolution.
1. Within ten days after a grievant knew, or by reasonable diligence should have known, of the condition upon which a grievance may be based, the grievant shall attempt to resolve it by an informal conference with the grievant's immediate supervisor.
2. Every effort shall be made to resolve a grievance through discussion between the employee and his/her immediate supervisor. It is the spirit and intent of this procedure that all grievances be settled quickly and fairly without any subsequent discrimination against employees who may seek to adjust a grievance. Every effort should be made to find an acceptable solution at the lowest level of supervision.
B. If the problem cannot be resolved between the employee and the supervisor, the employee may, within seven calendar days from the date of receiving the answer from his/her supervisor, request and be granted an interview with the division head, if one exists, in order to discuss the grievance.
C. If the division head and employee cannot reach a solution to the grievance, the employee may, within seven calendar days from the date of receiving the answer from the division head, request in writing and be granted an interview with the department head.
D. The department head shall render his/her decision in writing within fifteen calendar days of receiving the appeal. If the department head and employee are unable to arrive at a satisfactory solution, the employee may, within ten calendar days from the date of the decision by the department head, submit a written appeal to the city manager.
E. The city manager shall review the grievance and respond to the employee within twenty calendar days of receiving the appeal. The response shall be in writing, will be considered an expression of management's viewpoint, and shall be final.
(Ord. 86-03-970 § 1 (part), 1986)