(a) Definitions. A grievance is a wrong, real or fancied, considered by an employee as a grounds for complaint, except in the case of personnel action arising out of position classification, pay, demotion, suspension and dismissal. The adjustment of complaints arising therefrom are separately provided for. (Ord. A-1600. Passed 12-22-86.)
(b) Procedure. The employee shall first submit the grievance, in writing, to their immediate supervisor. The immediate supervisor shall make careful inquiry into the facts and circumstances of the complaint, and shall inform the employee, in writing, of the decision and the reasons therefor within seven (7) calendar days after receipt of the employee’s grievance.
If the employee is dissatisfied with the immediate supervisor’s decision, they may obtain a review by the next person in the chain of command, who will respond to the complaint within seven (7) calendar days. If the employee is unsatisfied with the response, this sequence will be followed until the chain of command is completed to the department head. If the chain of command has not settled the complaint to the employee’s satisfaction, the employee may submit the written grievance to the department head, who will respond to the complaint within seven (7) calendar days. If the employee is dissatisfied with the department head’s decision, he may obtain a review by the City Manager by submitting to the Human Resources Manager a request for review within seven (7) calendar days following the receipt of the decision from the department head. The Human Resources Manager shall make such investigation. The Human Resources Manager shall present the investigation results to the City Manager who shall conduct such hearings as the employee deems necessary and within fifteen (15) calendar days after the hearing, shall inform the employee, in writing, of the finding and decision. The decision of the City Manager shall be final.
(Ord. A-2065. Passed 12-23-96; Ord. A-2464. Passed 12-12-05; Ord. A-2778. Passed 12-9-13; Ord. A-2805. Passed 12-8-14; Ord. A-3111. Passed 11-28-22.)