The company has adopted and the Town Council has approved procedures for the investigation and resolution of complaints regarding its cable television operations. Notice of the procedures for reporting and resolving complaints shall be given to each subscriber at the time of initial subscription to the cable television system operated by the company. Further, the company shall have a local business office or agent in the town for the purpose of receiving notice of, investigating and seeing that the proper steps are taken to effect the resolution of any problems relating to service or other aspects of its cable television operations. The local manager shall have primary responsibility for the continuing administration of this franchise and for the implementation of the procedures of this section.
('85 Code, § 4-7-20) (Ord. 1980-1, passed 7-9-80; Am. Ord., passed 3-9-83)