(a) Any user aggrieved by a decision of the Board or Administrator under this regulation may file a written grievance with the Board or Administrator. The written grievance shall set forth the substance of the Board or Administrator’s decision and the basis of the user’s complaint.
(b) The Board or Administrator shall investigate the grievance and issue a written determination. The determination should include the following:
(1) Name, address and location of the premises of the user;
(2) A summary of the user’s claim;
(3) A summary of the facts revealed by the Board or Administrator’s investigation;
(4) An interpretation of any applicable regulation, law or policy;
(5) A notice of the user’s right of appeal to the Board or Administrator;
(6) A copy of this grievance and appeal procedure.
(c) No legal action in the courts of the state or federal government shall be initiated by any user until completion of this administrative remedy.
(Ord. 12-2001. Passed 9-10-01.)