(A) A Grantee shall initiate prompt corrective action to satisfy unresolved complaints in a timely fashion.
(B) If a Subscriber is not satisfied with the resolution of a complaint, that Subscriber shall have the right to speak to a supervisor, and shall be automatically referred to the appropriate local Cable System management personnel for further assistance. In the event that local management does not satisfy the customer complaint, it shall be referred to the appropriate management staff at the next level of operations, including area, regional or national offices.
(Ord. 01-2301, passed 12-11-01)