Under Normal Operating Conditions, each of the following four standards will be met no less than ninety five (95) percent of the time measured on a quarterly basis:
(A) Standard installations will be performed within seven (7) business days after an order has been placed. “Standard” installations are those that are located up to 125 feet from the existing distribution system.
(B) Excluding conditions beyond its control, the Grantee will begin working on “service interruptions” promptly and in no event later than twenty-four (24) hours after the interruption becomes known. The Grantee must begin actions to correct other service problems the next business day after notification of the service problem.
(C) The “appointment window” alternatives for Installations, Service Calls and other Installation activities will be either a specific time or, at maximum, four hour times block during Normal Business Hours. The Grantee may schedule Service Calls and other Installation activities outside Normal Business Hours for the express convenience of the Subscriber.
(D) Grantee may not cancel an appointment with a Subscriber after the close of business on the business day before the scheduled appointment. If Grantee's representative is running late for an appointment with a Subscriber and will not be able to keep the appointment as scheduled, the Subscriber will be contacted. The appointment will be rescheduled, as necessary at a time, which is convenient for the Subscriber.
(Ord. 01-2301, passed 12-11-01)