(A) The Grantee shall provide written information on each of the following areas at the time of installation of service, at least annually to all Subscribers, and at any time upon request:
(1) Products and services offered;
(2) Prices and options for programming services, and conditions of subscription to programming and other services;
(3) Installation and service maintenance policies;
(4) Instructions on how to use the Cable Service;
(5) Channel positions of programming carried on the system;
(6) Billing and complaint procedures, including the address and telephone number of the local Franchise Authority's cable office;
(B) Subscribers will be notified of any changes in rates, programming services or Channel positions as soon as possible through announcements on the Cable System and in writing. Notice must be given to Subscribers a minimum of thirty (30) days in advance of such changes if the change is within the control of the Grantee. In addition, Grantee shall notify Subscribers a minimum of thirty (30) days in advance of any significant changes in the other information required by Section (A)(1) above.
(Ord. 01-2301, passed 12-11-01)