Where it is necessary to terminate a customer's water service, the Director shall take the steps indicated below depending upon the degree of hazard to public health.
(A) If in the Director's judgement the condition poses an immediate public health hazard, the Director or the Director's designate shall:
(1) Attempt to verbally notify the customer;
(2) Immediately discontinue the customer's service;
(3) Immediately notify the state and county health departments of the public health hazard; and
(4) Send a certified letter to the customer specifying the corrections to be taken prior to service being restored.
(B) If the customer does not to comply with the terms and conditions of this chapter and the condition does not create an immediate public health hazard, the Director or the Director's designate shall:
(1) Send a certified letter to the customer specifying the corrective action needed, the time period by which it must be completed and the Director's intention to terminate service if the customer fails to comply;
(2) Attempt to verbally notify the customer 24 hours prior to terminating water service; and
(3) Upon termination, notify the state and county health departments.
(C) If the customer is unable to comply with the terms and conditions required under this chapter, the customer may request a hearing. The customer shall request a hearing by informing the City Clerk in writing. The City Clerk shall notify the Director of the request for hearing and schedule a hearing at a reasonable time and at the convenience of the City Manager, or designee, but no later than thirty days after receipt of the written request for hearing. The customer's hearing request shall specify the reasons the customer believes the city should not terminate water service, the customer's name, address (plus an address for the receipt of any notices), telephone number, email address and other contact information. The City Clerk shall notify the Director of the hearing date and mail the customer notice, to the address provided by the customer for receipt of notices, at least ten calendar days prior to the hearing. The Director shall transmit to the City Manager, or designee, all records, papers, documents and other materials in support of his or her decision and shall provide a copy thereof to the customer. The City Manager, or designee, may continue such hearing from time to time as deemed necessary. The City Manager, or designee, shall, in writing, affirm, reverse or modify, in whole or in part, any determination or interpretation of the Director. No later than ten calendar days following the hearing, a copy of the City Manager's, or designee's, determination shall be mailed to the customer, and that determination shall be final upon the mailing, by United States Mail, postage prepaid, to the customer's address provided for receipt of notices.
(Ord. 1299, passed 8-19-20)