(A) Grantee shall at all times maintain:
(1) A written or computer- stored record of all service calls and interruptions or degradation of service experienced for the preceding two years, provided that such complaints result in or require a service call, subject to the subscriber's right of privacy.
(2) A full and complete set of plans and record drawings showing the locations of the cable system installed or in use in the city, exclusive of subscriber service drops and equipment provided in subscriber's homes.
(3) If requested by grantor, a summary of service calls, identifying the number, general nature and disposition of such calls, on a monthly basis. A summary of such service calls shall be submitted to the grantor within 30 days following any written request by grantor, in a form reasonably acceptable to the grantor.
(4) If requested by grantor, a complaint record which shall contain a semi-annual (through June 30 and December 31) breakdown indicating the total number of complaints received for the preceding reporting period, and shall indicate the classifications of complaints as follows: construction, billing, customer relations/service and miscellaneous.
(5) A full and complete record of rates for programming services, equipment, installations and other subscriber charges. This information shall include, but not be limited to, rates for the basic service tier, tiers of service beyond the basic tier, premium service, pay-per-view services, late fees, additional outlets, converters, remote controls and any charges for installation or service at the subscriber premises.
(B) The grantor may impose requests for additional information, records and documents from grantee, provided they reasonably relate to the scope of the city's rights under this chapter or the grantee's franchise agreement.
(C) Upon reasonable notice, and during normal business hours, grantee shall permit examination by any duly authorized representative of the grantor of all:
(1) Franchise property and facilities, together with any appurtenant property and facilities of grantee situated within the service area; and
(2) All records relating to the franchise, provided they are necessary to enable the grantor to carry out its regulatory responsibilities under this chapter or the franchise agreement. Grantee shall have the right to be present at any such examination.
(Ord. 1048, passed 1-22-02)