(A) In the event grantee fails to operate the system for seven consecutive days other than for reasons beyond the control of grantee, without prior approval or subsequent excuse of the grantor, the grantor may, at its sole option, operate the system or designate an operator until such time as grantee restores service under conditions acceptable to the grantor or a permanent operator is selected. If the grantor should fulfill this obligation for the grantee, then during such period as the grantor fulfills such obligation, the grantor shall be entitled to collect all revenues from the system, and the grantee shall reimburse the grantor for all reasonable costs or damages in excess of the revenues collected by grantor that are the result of grantee's failure to perform.
(B) All officers, agents or employees of grantee or its contractors or subcontractors who, in the normal course of work come into contact with members of the public or who require entry onto subscribers' premises shall carry a photo identification card in a form approved by grantor. Grantee shall account for all identification cards at all times. Every vehicle of the grantee or its major subcontractors shall be clearly identified as working for grantee.
(C) Additional service standards and standards governing consumer protection and response by grantee to subscriber complaints not otherwise provided for in this chapter may be established in the franchise agreement or by separate ordinance as permitted by federal law. If grantor establishes such additional service standards which exceed any standards established by the Federal Communications Commission, grantee may be permitted by federal law or regulation to recover the incremental cost associated with meeting the more stringent standard (such as the incremental cost differential between meeting the existing standard and that of the newly established standard). A verified and continuing pattern of repeated and substantial noncompliance may be deemed a material breach of the franchise, provided that grantee shall receive due process, including prior written notification and a reasonable opportunity to cure, prior to any sanction being imposed.
(Ord. 1048, passed 1-22-02)