In the event any customer fails to pay all billed charges on or before the due date, the customer shall be subject to the following disconnect procedures:
A. As soon as possible, but not earlier than five (5) days after the due date on the statement, the customer shall be notified in writing at the customer's last known address, that the customer's electrical and/or water service shall be disconnected if all delinquent charges for utility services and other related charges are not paid within five (5) days of the date the disconnect notice is delivered to the customer's residence. The customer shall be informed in said notice that he or she may request a review of the statement with a representative of the city if he or she feels that there is an error in the statement or if he or she disagrees with the statement for any other reason. The request for review of the statement should be made before the date stated for service to be terminated.
B. If all delinquent charges are not paid by the end of the five (5) day period stated on the termination notice and no request for a review of the statement has been made by the customer, electrical and/or water service shall be disconnected. (Ord. 98-08 § 2: Ord. 1989-2 § 1: prior code § 14-414)