(A) (1) The grantee shall maintain an office in the franchise territory which shall be open during all usual business hours, have a publicly listed toll-free telephone, and be so operated to receive subscriber complaints and requests for repairs or adjustments on a 24-hour per day basis. A written log shall be maintained listing all complaints and their disposition.
(2) The grantee shall provide a state-of-the-art telephone answering system to receive all construction and service complaints which will assure that only a minimum of callers shall receive busy signals when telephoning the office. A sufficient number of customer service representatives will be provided so that callers are not required to wait beyond reasonable time for such service. The telephone number of the local office shall be listed in the telephone directories serving the franchise area. The telephone service shall be operable to accept complaints 24 hours a day, seven days a week. Inquiries and complaint calls shall be accepted in person over the telephone 24 hours a day, seven days a week.
(B) The grantee shall render efficient service, make repairs promptly, and interrupt service only for good cause and for the shortest time possible. Such interruptions, insofar as possible, shall be preceded by notice and shall occur during periods of minimum use of the system. A written log shall be maintained for all service interruptions.
(C) The grantee shall maintain a repair force of technicians capable of responding to subscriber complaints or requests for service within 24 hours after the receipt of the complaint or request. No charge shall be made to the subscriber for such service.
(D) The grantee shall furnish each subscriber, at the time service is installed, written instructions which clearly set forth procedures, furnish information concerning the procedures for making inquiries or complaints, including the name, address, and local telephone number of the employee or employees or agent to whom such inquiries or complaints are to be addressed, and furnish information concerning the grantor's office responsible for the administration of the franchise, with the address and telephone number of the office.
('65 Code, § 7-8.903) (Ord. 244-C.S., passed - - ) Penalty, see § 112.999