A subscriber who is dissatisfied with the licensee’s proposed resolution of a complaint, or who has not received a response from the licensee within the five day period as required under § 42.0546(a), shall be entitled to have the complaint reviewed by the County. The subscriber shall initiate the review process by filing a written complaint, together with the licensee’s written decision, if any, with the Department, and the Department shall notify the licensee of such filing.
(a) Review by Division of Consumer Affairs. Upon the Department’s receipt of the subscriber’s complaint, the Department shall, within five days, forward the complaint to the Division of Consumer Affairs, which shall review the subscriber’s complaint and licensee’s decision, and shall attempt to mediate the dispute. In the event resolution of the dispute is not possible, the Division shall refer the matter back to the Department for hearing by the License Review Board, which shall hear the dispute within not more than 90 days following referral of the dispute from the Division.
(b) License Review Board Findings Final. Decisions of the License Review Board with respect to consumer complaints shall be final.
(Ord. 1281, passed - -1966; Am. Ord. 2053, passed - -1976; Am. Ord. 2667, passed - -1982; Am. Ord. 3440, passed - -1991)