The licensee shall render such services to subscribers as will meet technical and performance requirements of this Chapter and the license. At a minimum, the licensee shall provide the broad category of services, and the mix, quality, and level of programming represented to the County in the application and made a part of the license agreement.
(a) Minimum Interruptions. The licensee shall render efficient service, making repairs promptly and interrupting service only for good cause and for the shortest possible time. Any scheduled interruptions, insofar as possible, shall be preceded by notice given to subscribers by character generator or other means at least 24 hours in advance and shall occur during periods of minimum use of the system.
(b) Continuous Service. The licensee shall provide and maintain continuous service to subscribers unless otherwise allowed. The licensee may petition the License Review Board subject to approval by the Board of Supervisors to authorize the suspension or abandonment of service upon such reasonable terms and conditions as may be prescribed. Nonpayment for services and/or signal piracy shall constitute grounds for termination of service without approval by the Board of Supervisors.
(c) System Down Notification. The licensee shall promptly notify the Director when the cable television system is down, due to technical difficulties which may affect services to subscribers. The licensee shall advise the Director, by telephone and/or in writing, of all scheduled maintenance which will cause disruptions in service and of any planned outages for more than four hours duration.
(d) Emergency Personnel. Licensee must retain and have available emergency personnel capable of performing emergency repairs and maintenance at all times (i.e., 24 hours a day, seven days a week).
(e) Identification Required. The licensee, its employees, agents, contractors, and subcontractors shall be clearly identifiable to the public as representatives of the licensee prior to and during any entry on public or private property. Identification shall include the name and telephone number of the licensee on all trucks and other vehicles used by installation and maintenance personnel.
(Ord. 1281, passed - -1966; Am. Ord. 2053, passed - -1976; Am. Ord. 2667, passed - -1982; Am. Ord. 3440, passed - -1991)