The Class A Permit holder shall take all steps as may be reasonable and necessary in order to assure that the collection of waste is completed in a timely and efficient manner. The Class A Permit holder shall maintain customer service phone lines from 8:00 a.m. to 5:00 p.m. Monday through Friday, and during hours of service on Saturdays, if any refuse collection service is provided on Saturday. The number of local phone lines provided shall be sufficient to adequately serve the public. A Class A Permit holder shall notify Department in writing seven days prior to any change in business name, address, or telephone number. Such notice shall set forth the corrected information. This Section shall not require a Class A Permit holder to maintain an office which is different than or separate from the office for inquiries and complaints maintained to comply with any other Section of this Chapter or under Division 6 of Title 4 of this Code.
(Ord. 3671, passed - -1996)