Any user or subscriber to an ambulance service contending that he or she has been required to pay an excessive charge for service or that he or she has received unsatisfactory service, may file a written complaint with the Department setting forth such allegations. The Department shall notify the ambulance service of the details of such complaint, and shall investigate the matter to determine the validity of the complaint. If the complaint is determined to be valid, the Department shall take reasonable and proper actions to secure compliance with the conditions of this Chapter.
(Ord. 2084, passed - -1976; Am. Ord. 3251, passed - -1998)