(A) Any user of a permitted service contending that he/she received unsatisfactory service(s) may file a written complaint with the Agency. Such written complaint(s) shall set forth the allegations. The Agency shall notify the permittee of the complaint and provide the permittee with information about the complaint.
(B) The Agency shall conduct an investigation of the allegation(s) in the written complaint to determine the validity of said allegation(s). If the allegation(s) are found to be valid, the Agency shall take actions to secure compliance with the provisions of this chapter and any established regulations.
(C) If the Agency is unable to secure compliance, it will initiate action to penalize, suspend or revoke the certificate of operation.
(Ord. 923, § 2 (part), 2014)