(A)
Any private call of a life threatening nature or a call requiring ALS level care shall be immediately referred to the 9-1-1 emergency dispatchers.
(B) If an ambulance responds to a patient who appears to have a medical emergency, the crew shall call 9-1-1 and request a 9-1-1 response, and render appropriate care within their scope of practice until the ALS ambulance is on scene.
(C) Permittee shall dispatch an ambulance to a non-emergency BLS call within 15 minutes unless the caller is immediately advised of a delay in responding to the call or the unavailability of an ambulance. The exception to this is for calls that have been prescheduled.
(D) Permittee shall provide prompt transportation of the patient to the most appropriate medical facility, licensed, equipped, and staffed to meet the needs of the patient in accordance with applicable laws, rules, regulations, and policies.
(E) The permittee or their employees shall report within one day to the county, on an unusual occurrence form, any critical failure or call for service where the unit that responded was not staffed and equipped at the appropriate service level.
(Ord. 923, § 2 (part), 2014; Ord. 977, § 11, 2019)