The company agrees to maintain a local business office agent within the village for accepting payments and inquiries regarding service. Inhabitants inquiries or complaints can also be made via non-toll telephone call to company’s main office 24 hours per day. Individual service problems will be handled within a matter of hours, those that occur after 8:00 p.m. will be taken care of early the following morning. Company technicians will respond to total system service problems whenever they occur seven days per week. If service is lost on all channels for a period exceeding 48 hours the subscriber will be refunded prorated amount of the service fee for service lost beyond that time. The company agrees to notify subscribers of all company policies regarding service and complaint procedures, and shall maintain a service log which will be made available for inspection by the village.
(Prior Code, § 3-8-13) (Ord. 5-79, passed 11-13-1978)