In the event one of the village’s customers becomes a victim of identity theft, the following steps will be taken, as appropriate, to assist them:
(A) Have trained personnel respond to customer calls regarding identity theft or pretext calling;
(B) Determine if it is necessary to close an account immediately after a customer reports unauthorized use of that account and create a new customer account when appropriate. Where a customer has multiple accounts, an assessment will be made as to whether any other account has been the subject of potential fraud; and
(C) Help educate the customer about appropriate steps to take if they have been victimized.
(2009 Code, § 22-1-12)