(A) Credits to subscribers. Except as may be otherwise provided in any franchise agreement and except for acts beyond the reasonable control of grantee or where prior approval has been obtained from the city, in the event that service to any subscriber or user in interrupted (and provided a claim therefor shall have been made to grantee's local office within 30 days of a subscriber's receipt of a service bill), a grantee shall credit a percentage of the monthly fee to affected subscribers or users as follows:
(1) Twenty-four consecutive hours: 5% rebate of the monthly fee;
(2) Twenty-four to 48 consecutive hours: 15% rebate of the monthly fee; and
(3) Forty-eight to 72 consecutive hours: 25% rebate of the monthly fee.
(B) Determination of right to credit. After 14 days' prior written notice to grantee and opportunity to be heard, the city shall be empowered to determine whether the subscriber is entitled to a credit in all cases where the grantee denies such. If the city determines that a subscriber is entitled to a credit, it shall notify grantee in writing (by delivery to grantee's local office or by regular mail, neither certified nor registered) of the name of the subscriber, the amount of the credit and the reason therefor. A copy thereof shall be sent to the subscriber.
(Ord. 94-09, passed 9-12-94)