Any consumer feeling himself or herself aggrieved by reason of any controversy with the Water Commissioner or City Clerk may appear before the governing body and present his or her grievance. Any consumer who considers himself or herself aggrieved by being required to pay the charge demanded for the use of water or for the resumption of water service after the same shall have been shut off shall pay such charge under protest, in which event the City Clerk shall write on the receipt given such customer the words, “paid under protest”. Such consumer may then present his or her verified claim in the manner provided for presenting claims to the governing body for a refund of the amount so paid under protest. Such claims shall then be considered by the governing body in the same manner as other claims against the city.
(Prior Code, § 3-122)