Pursuant to Minn. Stat. § 216B.097, no service of a residential customer shall be disconnected if the disconnection affects the primary heat source for the residential unit when the disconnection would occur during the period between October 15 and April 15, the customer has declared inability to pay on forms provided by the City, the household income of the customer is at or below 50% of the state median household income as documented by the customer to the City, and the customer’s account is current for the billing period immediately prior to October 15, or the customer has entered into a payment schedule and is reasonably current with payments under the schedule.