(A) The licensee's office shall remain open Monday through Friday from 8:30 a.m. to 5:00 p.m. for the purpose of handling complaints; and for that purpose, there shall be maintained an adequate number of telephones and a responsible person in charge during the hours specified above. These requirements do not apply on legal holidays.
(B) Collections shall normally be no earlier than 6:00 a.m. and no later than 7:00 p.m. (or as otherwise prescribed by the city) with no service on Sunday, except in time of emergency or to maintain schedules due to holidays. Changes to these hours must be approved by the Director of Administrative Services.
(Ord. 9272, passed 1-5-2015)