§ 50.61 DISPUTE OF CHARGES.
   (A)   If a user disputes charges contained in a bill, the user may present such dispute in writing to the utility which is authorized to correct incorrect charges. In order to be eligible for a correction under this section a user must present supporting written information indicating that the charges contained on the bill do not fairly reflect the amount of water used on the property. A verified leak of water that does not enter the town's treatment works is considered good cause for an adjustment if the user has otherwise satisfied the requirements for an adjustment or correction of their bill, including satisfying minimum water volume requirements. If a request for correction is rejected by the utility, the user may make written application to the Town Council requesting a review of his or her user charge pursuant to divisions (B) and (C) of this section. In order to be eligible for consideration under this section, billing disputes must be presented to the utility within 12 months of the date the disputed bill was issued by the town.
   (B)   Any user who believes the volume portion of their user charge is unjust and inequitable may make written application to the Town Council requesting a review of the volume portion of their user charge. The written request shall, where necessary, show the actual or estimated average flow of water used on the property and/or strength of the user’s wastewater in comparison with the values upon which the charge is based, including how the measurements or estimates were made.
   (C)   Review of the request shall be made by the Town Council and if the Town Council determines that the charges appealed by the user are unjust and inequitable, the user charges for that user shall be recomputed based on the revised flow and/or strength data as determined by the Town Council, and the new charges shall be reflected in the bill for the next billing cycle/period.
(Ord. 249, passed 5-11-98; Am. Ord. 286, passed 11-13-00; Am. Ord. 345, passed 4-19-12; Am. Ord. 360, passed 11-19-12)