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The following describes the operator's code of conduct including the required customer protection regulations.
(A) Valet operators shall require all persons working in conjunction with the valet operation including, but not limited to, employees and persons under contract with the valet operator and any persons performing any service associated with the valet operations, referred to in this section as employees, to meet the following minimum requirements.
(1) All employees who operate motor vehicles shall have in their possession at all times a valid Florida driver's license in good standing and shall abide by all City of Pompano Beach, Broward County, and State of Florida traffic regulations;
(2) All valet employees shall be dressed uniformly and on their shirt shall be printed the valet operator's name and phone number and the employee's name or assigned employee number;
(3) The name and phone number of the valet operator as well as the employee's name or assigned employee number shall be printed in no less than 14 point font on the uniformed shirt;
(4) All employees shall perform their duties in a courteous and professional manner;
(5) All employees engaged in the valet operations must comply with the requirement of this article and all applicable laws, statutes, ordinances, rules and regulations;
(6) The customer claim ticket shall identify the valet operator, correspondence address, and a telephone number for questions and complaints. The print size of the foregoing shall be at least equal to the largest size font used for any other information displayed on the ticket;
(7) All parking attendants must have had a minimum of eight hours of training provided by the valet operator concerning driving practices, insurance liability, professional communication skills, professional attire, and other related subjects in order to perform their duties as a professional in charge of a vehicle; and
(8) The city may request that an attendant be removed from duty, where the city, in its sole discretion, determines that the attendant failed to comply with the professional standards.
(Ord. 2019-22, passed 1-22-19)