(A) All water bills shall carry the net amount on the face of the water bill. ('58 Code, § 49.11) (Ord. 477; passed 3-5-51; Am. Ord. 769, passed 5-11-62; Am. Ord. 84-60, passed 6-5-84; Am. Ord. 89-03, passed 10-4-88)
(B) In the event a meter-reading error, failure of a metering assembly, computer error, or any other factor of whatever nature or kind results in any water customer being billed for less water than has actually been used, the city shall have the right at any time to render, and the customer shall have the obligation to pay, a corrected bill back-charging the customer for the amount of water actually used and any applicable availability charge which has not been previously billed. Failure to pay a corrected bill when due shall subject the customer to any penalties provided by law for delinquent payment of water bills. Those accounts rebilled due to a city error shall be governed by § 50.07(G).
(C) The Finance Director or his or her designee shall have the authority to determine adjustments to customer's bills making a determination based upon consistently applied procedures adopted by the Finance Department and in accordance with Chapter 50 in its entirety.
(D) The Finance Director or his or her designee shall have the authority to process customer refunds based on an error in the city’s assessment of charges against a customer’s account based upon consistently applied procedures adopted by the Finance Department. All refund requests must be presented in writing to the city from the customer.
(E) Charges for potable water services and facilities, charges for reuse water, charges for wastewater services and facilities and charges for Stormwater Management fees shall be rendered to the utility customers served by the city utility on one bill provided that the charges shall be listed separately thereon and provided, further, that no customer may pay the charges for any service thereof without simultaneously paying the charges for the others thereof. City will attempt to establish similar accommodations with other providers of water and wastewater service within the area described in § 53.04.
(‘58 Code, § 49.12) (Ord. 77-38, passed 5-3-77; Am. Ord. 89-03, passed 10-4-88; Am. Ord. 89-47, passed 3-7-89; Am. Ord. 90-13, passed 11-21-89; Am. Ord. 91-24, passed 12-18-90; Am. Ord. 97-78, passed 7-22-97; Am. Ord. 2007-44, passed 3-27-07; Am. Ord. 2015-46, passed 4-28-15) Penalty, see § 10.99