(A) A customer may request, for reasons of hardship or other special circumstances, an extension of a due date for the payment of accrued or delinquent utility charges for water, sewer and/or garbage services, or other modification of or exception to the terms and conditions under which such services are provided.
(B) All such requests must be made to the City Council, either orally or in writing. On the basis of proven hardship or special circumstances, it is within the discretion of the Council to grant a modification of or exception to such terms and conditions. The consideration of and action upon such request shall be done in accordance with the ordinary procedures and rules regarding Council action.
(Prior Code, § 9-4-8)