(A) Notice to disconnect. Prior to the discontinuance of water services, there shall be provided to the delinquent account customer a written or printed notice stating the intention to discontinue water services for such delinquency. Such notice shall be given at least five business days (days other than Saturday, Sunday and those days recognized by the city as holidays) in advance of the time at which such services are to be discontinued.
(B) Service of notice.
(1) Personal service. The notice shall be personally or hand delivered to the person in whose name the account is listed on the records of the city, or one of the persons in whose names the account is so listed if it is listed in multiple names.
(2) Entity or organization. If the account is listed by the city in the name of an entity or organization, then such notice shall be delivered personally to a person at least 18 years of age who is reasonably believed to be an agent of such entity or authorized to receive such notice.
(3) Account holder or agent unavailable. If no such account holder or agent is found on the premises, the notice shall be given to a responsible adult member of the household, if applicable, or other responsible adult on the premises.
(4) Placement in conspicuous location. In lieu of personal service, the said notice may be placed at a conspicuous location on the premises whose account is delinquent.
(5) Service by mail. In those instances where personal service or placement of the notice on the property would not be practical or the notice would not likely reach the owner, then service may, as an alternative, be made by mail addressed to the last known address of the account holder or owner of the premises.
(6) When deemed served. The notice shall be deemed served when it is personally delivered, placed at a conspicuous location on the said premises or mailed.
(C) Contents of notice. The notice shall state that, in the event the customer desires to appeal the order to discontinue services, dispute the amount owed on the bill or otherwise contest on any ground the delinquency and/or the proposed shutoff, then the customer may do so by contacting the City Clerk’s office and filing an appeal of such order. Such notice shall give the telephone number and address of the City Clerk’s office along with the office hours of the Clerk. The customer shall have five business days, as defined above, from the date of the service of the notice (not counting the day of service of the notice) in which to file such an appeal of the order and the notice shall so state.
(D) Hours turnoff permitted. Water shall be discontinued for delinquency in payment only between the hours of 8:00 a.m. and 3:00 p.m. on Mondays, Tuesdays, Wednesdays and Thursdays. Water shall not be discontinued on holidays recognized by the city or days that are immediately followed by any holiday.
(E) Remedy prior to shutoff. Water services will not be discontinued for the premises receiving a shutoff notice if, prior to the time when discontinuance of service is scheduled, the customer pays all past due amounts owed for water service, sewer service and/or late payment fees for such services.
(Prior Code, § 9-4-5)