715.06 REPAIR AND BUSINESS OFFICE SERVICES.
   (a)    The operator shall maintain a maintenance and repair service capable of responding to subscriber complaints or requests for repairs within a reasonable time period after the receipt of the complaint or request. The operator shall not charge for this service.
   (b)    Except where there exists an emergency situation requiring a more expedited procedure, the operator may interrupt service for the purpose of repair or upgrading of the system only during periods of minimum use and only after a minimum of twenty-four hours notice to its subscribers. Such notice may be given over the news and information channel of the operator's system.
   (c)    In the event that service to a subscriber is interrupted for forty-eight or more consecutive hours and the subscriber notifies the operator of this interruption, the operator shall grant the subscriber a pro-rata credit for the full duration of the interruption.
   (d)    The operator shall maintain a local telephone number which will be open from at least 9:00 a.m. to 5:00 p.m., Monday through Friday, excluding legal holidays. The operator will maintain an adequate number of lines to handle service request traffic and shall be so operated that complaints and requests for repairs and adjustments may be received and processed in a reasonable time.
   (e)    All money owed to a subscriber or potential subscriber, excluding any credit due under subsection (c) hereof, shall be refunded within ten working days of the operator's knowledge of the obligation. Credit may be issued to the subscriber's account by mutual agreement.
(Ord. 5-80. Passed 5-12-80.)