(A) All questions and complaints shall be made to the Gas Department of the city, which shall be responsible for the proper investigation and recording and record maintenance.
(B) Complaints received by the city shall be identified by the name and address of the customer, the date, time, nature of the complaint and remedy by date and time and kept as a permanent record of the city. The department shall be required to make a full report to the customer in all such cases, a copy of which shall be filed with the City Clerk and reported by the Clerk to the City Council at the next regular meeting. Any disrespectful or unwarranted acts of the city employees shall be reported immediately. All employees of the city are strictly forbidden to demand or accept any tips, gratuity or other personal compensation for any services rendered during working hours.
('74 Code, § 27-146) (Ord. 1060, passed 7-21-87)