A. Upon thirty calendar days prior written notice, grantee shall respond to a request for information made by grantor regarding grantee's compliance with any or all of the standards required in Sections 13.18.190 through 13.18.210 above. Grantee shall provide sufficient documentation to permit grantor to verify grantee's compliance for the previous twenty-four month period. Grantee may request, and grantor shall not unreasonably deny, a request for a reasonable extension of time in which to produce such documentation.
B. A repeated and verifiable pattern of noncompliance with the consumer protection standards of Sections 13.18.190 through 13.18.210 above, after grantee's receipt of due notice and a reasonable opportunity to cure, may be deemed a material breach of the franchise agreement.
C. In order to determine whether sufficient telephone lines are provided, the grantor may require upon thirty calendar days written notice, the grantee to submit a report verifying the adequacy of its telephone line capacity. If grantee is unable to provide such a report, grantor may require that a busy study, traffic study or other study be conducted, at grantee's expense, if any, by the local telephone company. Should grantee have its own telephone equipment, which can report on telephone line(s) usage, the grantee may submit such report from its own system. The grantor, pursuant to Section 13.18.190C of this chapter, may require grantee to acquire equipment to determine compliance with the telephone answering standards of this Article IV.
D. Should the grantor determine that insufficient telephone lines or inadequate staff exists, grantee shall take necessary steps to ensure that adequate telephone lines and/or staffing are available to permit grantee to satisfy its obligations under this chapter and the franchise. The monthly billing period shall be considered as a normal, daily activity for purposes of determining the availability of adequate telephone lines and/or staffing. (Ord. 02-101 § 8(part), 2002)