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To assist in monitoring fulfillment of this Chapter, the Managing Director, or his or her designee, shall report on workflow processes for every citizen and City employee interaction or transaction performed or conducted by a City office or agency, including, but not limited to, the completion of all City office and agency forms, licenses and permit applications, service requests, and payment of bills, taxes, fees and fines, or other document.
(1) Baseline Report. Within 180 days of this Ordinance becoming law, a written report shall be filed with the President and Chief Clerk of Council detailing the workflow process for every citizen and City employee interaction or transaction performed or conducted by a City office or agency. The report, at minimum, shall include the following:
(a) Name of the document or transaction;
(b) Document or transaction number;
(c) The department name and title of each City employee who must process or otherwise perform any work related to the document or transaction from the initial point of contact with the citizen or applicant through the final action related to the document or transaction, including any filing or record retention for such document or transaction.
(2) Annual Reports. By September 30 of 2014 and each year thereafter, an annual report shall be filed with the President and Chief Clerk of Council. The report shall provide the information set forth in subsection (1) above for all City-related interactions or transactions for which there still is no electronic option.