(a) Council or any person, department or commission designated by it may, upon its own motion or upon complaint of any person or subscriber of a cable communications company, hear and determine all complaints concerning the rates, charges, rules, regulations, practices, quality of service rendered or refused to be rendered, equipment furnished or refused to be furnished or any other matter relating to the service or operation of the cable communications system or any person franchised under this chapter.
(b) Upon the filing of any complaint against any person pursuant to subsection (a) hereof, at least twenty days notice of the time and place of a hearing shall be given such person upon the matters alleged in the complaint. Council or its designee may order such changes in the rates, charges, rules, regulations, services, equipment or other matters relating to the service or operation of the cable communications company as in its judgment, based upon the record of the hearing and findings of act made thereon, appear to be just, reasonable and lawful.
(c) Every person granted a franchise pursuant to this chapter shall have a business office located in the City, suitably staffed, for the purpose, among others, of receiving and investigating complaints, dealing with it subscribers, receiving payment for service and otherwise conducting business, unless otherwise provided in the franchise agreement. The requirement that the franchise shall locate a business office in the City may be waived by Council in the franchise agreement. (Ord. 175. Passed 7-21-81.)