The disconnection notice shall contain the following information:
(A) The reason for the proposed disconnection;
(B) A statement of the intention to disconnect unless the domestic subscriber either pays the bill or reaches an agreement with the municipality regarding payment of the bill;
(C) The date upon which service will be disconnected if the domestic subscriber does not take appropriate action;
(D) The name, address and telephone number of the employee or department to whom the domestic subscriber may address an inquiry or complaint;
(E) The domestic subscriber’s right, prior to the disconnection date, to request a conference regarding any dispute over the proposed disconnection;
(F) A statement that the municipality may not disconnect service pending the conclusion of the conference;
(G) A statement to the effect that disconnection may be postponed or prevented upon presentation of a duly licensed physician’s certificate, which shall certify that the domestic subscriber or a resident within the subscriber’s household has an existing illness or handicap which would cause the subscriber or resident to suffer an immediate and serious health hazard by the disconnection of the municipality’s service to that household. This certificate shall be filed with the municipality within five days of receiving notice under this section and will prevent the disconnection of the municipality’s service for a period of 30 days from that filing. Only one postponement of disconnection shall be allowed under this division (G) for each incidence of nonpayment of any past-due account;
(H) The cost that will be borne by the domestic subscriber for restoration of service;
(I) A statement that the domestic subscriber may arrange with the municipality for an installment payment plan; and
(J) A statement to the effect that those domestic subscribers who are welfare recipients may qualify for assistance in payment of their utility bill and that they should contact their caseworker in that regard.
(Ord. 596, passed 8-11-2014)