(A) Emergency responses; violations. When requested by a police officer, the owner/applicant or emergency point of contact whose name appears on the license application must be on the vacation rental premises, or be available over the phone or text, within 60 minutes of the request.
(B) Non-emergency responses; violations. The owner/applicant or emergency point of contact shall respond to all other complaints relating to the vacation rental in person, over the phone, by e-mail, or by text within four hours of the request.
(C) Maintaining accurate emergency information. All owners/applicants and persons holding licenses issued pursuant to this chapter shall give prior written notice to the Town Manager or designee of any change to the contact information provided to the town for the emergency point of contact. The notice shall be provided to the Town Clerk not less than ten days prior to the effective date of the change.
(D) Violations. In addition to any other penalty pursuant to the Town Code, a violation of this section shall be a civil offense.
(E) Penalties. In addition to any other penalty pursuant to the Town Code, an owner/applicant shall be subject to civil penalties of up to $1,000 if the owner/applicant or emergency point of contact fails to respond within the time frames as required under divisions (A) and (B). Before imposing the initial civil penalty for a first violation, the town shall provide a written warning to the owner by emailing a notice of violation to the owner's email address that the owner/applicant provided to the town. For any second or additional violation, the town shall provide a notice of violation including the amount of the fine to the owner's email address that the owner/applicant provided to the town. The notice of the violation shall inform the applicant of the right to appeal the denial as provided for in § 116.99. In addition to any other penalty pursuant to the Town Code, an owner/applicant is subject to civil penalties of up to $1,000 for every 30 days the owner fails to provide notice to the town as required under division (C). Before imposing the initial civil penalty, the town shall provide 30 days' notice to the owner by emailing a notice of violation to the owner's email address that owner/applicant provided to the town. The notice of violation shall include the amount of the fine to be assessed. The notice of the violation shall inform the applicant of the right to appeal the denial as provided for in § 116.99. Notwithstanding the date of the notice of violation, the date for calculating the penalties shall be the first day the vacation rental is occupied following the owner's/applicant's failure to provide the notice to the town regarding the change.
(Res. 3322, passed 4-12-23; Am. Ord. 951, passed 4-12-23) Penalty, see § 116.99