The licensee shall maintain a local business office, or agent which the inhabitants of the licensed area may telephone during regular business hours without incurring added message or toll charges for any complaint regarding the installation of the CATV system, the quality of service, equipment malfunction or similar matters. An office shall be deemed local if it is located within forty (40) miles of Payette County. (Ord. 2010-01, 12-7-2009)