A. Payment For Service: All charges for gas, water and sewer supplied by the village, and all other charges relating to utilities, shall be paid to the village on or before the twelfth day of the month in which the charges are due.
B. Penalties For Nonpayment: All charges due and unpaid on or after the twelfth day of the month in which they are due shall be assessed a penalty of ten percent (10%) of the total amount unpaid.
C. Responsibility: The customer is responsible for all billings while the account is in his, her or its name.
D. Monthly Billing Statement Schedule:
1. First Billing: Monthly utility statements are taken to the U.S. post office for mailing on or before the first day of each month.
2. Nonpayment: If balance is not received by close of business on the twelfth day of the month, an additional fee of ten percent (10%) will be applied to the unpaid balance.
3. Shutoff Notice: A shutoff notice is mailed on or about the twentieth of the month to the address of the account, which will include a ten dollar ($10.00) fee for the red shutoff letter. If the account balance is not paid in full by the close of business of the date stated in the notice, the account will be shut off without further notice.
4. Disconnect Fee: In the event of a shutoff, a forty dollar ($40.00) disconnect fee is added to the customer's account. The utilities will not be turned on until the entire account balance including any late fees, red letter fees and disconnect fees are paid in full.
5. Hearing: A customer threatened with a shutoff has the right to request an informal hearing as to the amount of the bill before the shutoff. Hearings will be conducted by the office manager or other person designated by the village president, during the regular business hours of the village. The shutoff notice shall notify the customer of this right. (Ord. 14-17, 10-27-2014)
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