(A) The company shall maintain a toll-free telephone, so that complaints and requests for repairs or adjustments may be received, and service provided within 24 hours or less, weekends and holidays excepted.
(B) The company shall render efficient service, make repairs promptly, and interrupt service only for good cause and for the shortest time possible. Such interruptions, insofar as is possible, shall be preceded by notice, and shall occur during periods of minimum use of the system.
(C) The company shall limit failures to a minimum by locating and correcting malfunctions promptly (within 24 hours).
(D) Complaint procedures shall be given to each new subscriber by the company at the time of initial subscription to the C.A.T.V. system. In the instance of existing subscribers, changes in complaint procedures shall be included with the next monthly billing.
(Ord. 98, passed 3-9-1992) Penalty, see § 10.99