(a) The scavenger shall maintain a telephone for the receipt of service calls or complaints, and he or she or his or her agent shall be available for such calls on all business days between 8:00 a. m. and 4:00 p. m. A record of such calls shall be made available to the Village upon request. All service calls and/or complaints shall be given prompt and courteous attention, and in the event that the complaint alleges that a scheduled collection was omitted, the scavenger shall investigate such complaint and, if such allegation is verified, the scavenger shall arrange for the pick-up of such omitted, scheduled collection within a twenty-four hour period following the receipt of such complaint.
(b) The scavenger shall undertake to perform collection and disposal service in a neat, orderly and efficient manner, to use care and to provide neat, orderly and courteous employees and personnel.
(c) The scavenger shall prohibit the drinking of any alcoholic beverage by employees, including all drivers and crew members, while on duty or during the performance of their duties under contract. The scavenger shall provide full and adequate workers' compensation insurance coverage for all of its employees.
(d) The scavenger shall carry public liability insurance, for the protection of the Village, of not less than one hundred thousand dollars ($100,000) for personal injuries, including accidental death, incurred by any one person, and not less than five hundred thousand dollars ($500,000) for any one accident.
(e) The scavenger shall carry property damage insurance of not less than twenty-five thousand dollars ($25,000) for each accident wherein property damage is incurred. Certificates of insurance or other evidence of such insurance shall be submitted to the Village by the scavenger and shall be subject to the approval of the Attorney.