(A) Administration Division.
(1) Plans, organizes, and directs Department activities to ensure service of current and anticipated water, wastewater, and reuse water needs of the city and extended service areas.
(B) Business Operations Division.
(1) Coordinates the development of financial and operating plans and performance standards for the department to ensure compatibility with departmental assumptions, plans, and objectives.
(2) Provides customer service to city citizens, residents, and businesses in person, by email, or by phone. Addresses monthly bills, late notices, and collection efforts.
(3) Collects monthly meter readings and provides service connection/termination functions.
(C) Compliance Division.
(1) Implements and manages multiple programs to maintain local, state, and federal regulatory compliance, improve operational efficiencies, and ensure best management practices for safety in the Department.
(D) Engineering and Construction Division.
(1) Provides technical guidance, engineering services, construction inspection, and project coordination for water, sewer, and reclaimed water utility projects.
(2) Manages and maintains the Department's asset management system and the city's Geographic Information System (GIS) databases.
(E) Operations Division.
(1) Operates and maintains the raw water mains, water distribution and transmission mains, fire hydrants, treatment plants and all related equipment.
(2) Operates and maintains the sanitary (sewer) lift stations, gravity sewer and force main system, treatment plants, disposal systems and all related equipment.
(Ord. 2021-38, passed 6-17-21)