(A)   Any person engaged in the alarm business in the city, shall comply with the following:
      (1)   Chapter 489, Florida Statutes;
      (2)   Obtain and maintain the required state, county and city licenses.
      (3)   Provide current name, address and telephone numbers of the alarm company license holder or a designee, who can be called in an emergency, twenty-four (24) hours a day; and be able to respond to an alarm call, when notified.
      (4)   Be able to provide the most current contact information for the Alarm User.
   (B)   Effective October 1, 2013, shall, on all new and upgraded installations, use only alarm control panel(s) which meet SIA Control Panel Standard CP-01.
   (C)   Prior to activation of the alarm system, the alarm company must provide instructions explaining the proper operation of the alarm system to the Alarm User.
   (D)   Provide Alarm User written information of how to obtain service from the alarm company for the alarm system.
   (E)   Inform the Alarm User of the City's Alarm Ordinance, and assist the Alarm User with registering their systems. The alarm contractor (installer) shall provide new customers with a City of Palm Bay Alarm User Permit/Registration form at the time of sale or before installation. This form should be filled out with the Alarm User or business name, address, and alarm company information prior to being given to the Alarm User.
   (F)   An alarm company performing monitoring services shall:
      (1)   Attempt to verify by calling the alarm site and Alarm User by telephone to determine whether an alarm signal is valid before requesting dispatch. Telephone verification shall require, as a minimum, that a second call, also known as Enhanced Call Verification, be made to a different number if the first attempt fails to reach an Alarm User who can properly identify themselves to attempt to determine whether an alarm signal is valid, or except in the case of a panic or crime-in-progress alarm, or in cases where a crime-in-progress has been verified by video and/or audible means.
      (2)   Provide Alarm User registration number to the Police Department Communications Center to facilitate dispatch.
      (3)   Communicate any available information about the location of the alarm.
      (4)   Communicate a cancellation to the Police Department Communications Center as soon as possible following a determination that response is unnecessary.
(Ord. 2013-29, passed 4-28-13)