(A) Class title. 911 Communications Dispatchers.
(B) Characteristics of class. Under general direction of the Communications Specialist, receives, transmits and relays information concerning public safety and law enforcement activities to and from and between city, county, state and other public safety emergency agencies; and does related work as required.
(C) Examples of duties. Receives all incoming communications from citizens walking into Department and from telephone, radio, computer and alarm systems. Relays all complaints and information received to the appropriate personnel or agencies; dispatches police units, fire vehicles, rescue squads and other emergency vehicles. Records and maintains accurate communications cards to log all units and agencies dispatched and calls received. Monitors various radio frequencies, home and business alarm systems, incoming telephone systems, NCIC-LINK computer system, and other agency computers. Activates emergency warning system when advised. Monitors and operates all alternate communications systems, and performs routine scheduled maintenance on all equipment.
(D) Minimum qualifications.
(1) Training and experience. Graduation from an accredited high school or its equivalent (GED).
(2) Special necessary requirements.
(a) Must successfully complete a six-month probationary period.
(b) Must successfully complete required telecommunication basic training.
(c) Must successfully complete required LINK-NCIC Certification Course. Both schools must be completed within six months.
(d) Must successfully complete required in-service training in telecommunications, and NCIC-LINK Certification yearly.
(e) Must possess a valid Kentucky driver's license.
(3) Special knowledge, skills and abilities. Working knowledge of Federal Communications Commission (FCC) rules and regulations governing operations of radio/telephone receiving and transmitting equipment. Working knowledge of basic radio transmission procedures. Working knowledge of police organization and operations. Working knowledge of the geography of the city and county. Working knowledge of law enforcement computer systems. Ability to act quickly, calmly, and correctly in any emergency situation. Ability to follow oral and written instructions. Ability to speak with clarity. Ability to prepare and maintain accurate records and filing systems. Ability to deal tactfully and courteously with the public. Ability to establish and maintain effective working relationships with other public safety organizations, agencies, city officers, county officers, employees and the general public. Tact. Firmness. Accuracy, Resourcefulness. Sound judgment. Integrity.
(Ord. 91-005, passed 5-14-91)