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(A) If requested, an alarm user shall respond or make a representative available to respond to the alarm site within 45 minutes of notification by city staff to deactivate a malfunctioning alarm system, to provide needed access to the alarm site, or to assume responsibility for an alarm site that is unsecured.
(1) If the alarm user is unwilling or unable to respond to the alarm site within 45 minutes after city staff requests a response from the alarm user, the alarm user shall be subject to cost recovery from the city, for personnel and equipment costs incurred for the time after the 45 minutes of being notified by city staff has passed.
(2) If the alarm user is unresponsive, unwilling, or unable to respond to the alarm site, and the site cannot be secured by police personnel, the city shall be held harmless for leaving the site unsecured.
(B) An alarm user shall maintain at each alarm site a set of operating instructions for each alarm system.