The licensee shall maintain a local business office, or agent, which subscribers may telephone during regular business hours without incurring added message or toll charges, so that complaints regarding cable television operations may be promptly reported to the licensee. Should a subscriber have an unresolved complaint regarding cable television operations, the subscriber shall be entitled to file his or her complaint with the county executive who has primary responsibility for the continuing administration of the license and the procedures for resolving complaints, and therefore to meet jointly with a representative or the county executive and a representative of the licensee within 30 days to fully discuss and resolve such matters. The licensee shall notify each subscriber, at the time of initial subscription to the service of the licensee, of the procedures for reporting and resolving such complaints.
(BC Ord. 1982-2, passed 4-5-1982)