Any five (5) residents of the Village shall have the right to file a complaint with the Local Liquor Control Commissioner stating that any licensee licensed hereunder has been or is violating the provisions of the Liquor Control Act of the State of Illinois or the provisions of this Chapter or any rules or regulations issued by the Local Liquor Control Commissioner and shall be signed and sworn to by the parties complaining. The complaint shall state the particular provision, rule or regulation believed to have been violated and the facts in detail upon which such belief is based. If the Local Liquor Control Commissioner is satisfied that the complaint substantially charges a violation and that from the facts alleged, there is reasonable cause for such belief, he shall set the matter for hearing and shall serve notice upon the licensee of the time and place of such hearing and of the particular charge in the complaint.